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Privacy Policy

(Effective Date: August 31, 2025)

Welcome to Europe RDP! We are located at 6th Floor, The Meydan Hotel, Al Meydan Road, Nad Al Sheba – Dubai, 9305, UAE. We provide remote desktop server services to help you access secure, high-performance computing from anywhere. Your privacy is important to us, and we’re committed to protecting your personal data in line with applicable laws, including the General Data Protection Regulation (GDPR) in the European Union (which covers the Netherlands and Germany) and other relevant regulations.

This policy explains how we handle your information in a clear and straightforward way. If you have any questions, feel free to reach out to us at support@europerdp.com.

We act as the data controller for the personal data we collect from you. This means we’re responsible for deciding how and why your data is used.

01. What Personal Data Do We Collect?

We only collect the information we need to provide our services to you. Here’s what we typically gather:

  • Basic contact and account details: Your name, email address, physical address, and phone number. We collect these when you sign up or manage your account.
  • Technical information: Your IP address, which helps us identify and secure your connections.
  • Payment-related data: While we don’t store your full payment details ourselves, we may collect limited information like billing address during the order process.
  • KYC information (in rare cases): If we suspect any misuse of our services, we might ask for government-issued ID to verify your identity and allow continued use. This is only done when necessary to protect our platform and comply with laws.

We don’t scan or access the content you store or process on your remote desktop servers—that’s your private space.

However, our data centers in Germany and the Netherlands may keep server-side logs, such as IP addresses, connection timestamps, bandwidth usage, and resource consumption, according to their own privacy policies. These logs help maintain service quality and security.

We also store user files on our servers as part of the remote desktop service, but we don’t monitor or access them unless required by a valid request from law enforcement agencies or any other authority.

02. How Do We Collect Your Personal Data?

We collect your information directly from you through our website, specifically via:

  • Account registration and login forms.
  • The billing and order portal (powered by WHMCS), where you enter details to purchase or manage services.
  • Customer support interactions, like emails or chats, if you provide additional info.

We also use automated tools:

  • Cookies and analytics: Our site uses essential cookies for basic functionality and analytics cookies from Microsoft Clarity to understand how visitors use our website. This helps us improve your experience. Microsoft Clarity collects data like device information, browsing behavior, and IP addresses.

We don’t use web beacons or other tracking technologies beyond this.

03. Why Do We Process Your Personal Data?

We use your data for specific, necessary reasons. Here’s a breakdown:

  • To fulfill your orders and provide services: For example, using your contact details and IP address to set up and deliver your remote desktop server.
  • To offer customer support: Responding to your questions or fixing issues with your account.
  • To send marketing communications: We might email you about updates, promotions, or new features. You can unsubscribe anytime.
  • To improve our services: Analyzing usage patterns (anonymized where possible) to make our platform better.
  • To comply with legal obligations: Such as responding to law enforcement requests or keeping records for tax and regulatory purposes.

04. Who Do We Share Your Personal Data With?

We don’t sell your data, and we only share it when essential. Here’s who might receive it and why:

  • Payment processors: To handle your payments securely. They get the necessary billing details to complete transactions.
  • Marketing partners: To help us advertise our services, but only with your consent and in aggregated or anonymized form where possible.
  • Law enforcement agencies: If we receive a valid legal request, we may share data to comply with the law.
  • Service providers: Like our hosting partner (Amazon AWS) for storing website and billing data, or Microsoft Clarity for analytics. These are bound by contracts to protect your data and only use it for the services they provide to us.

We require all third parties to respect your privacy and follow applicable data protection laws.

05. Where Is Your Personal Data Stored and Transferred?

Your personal data is stored on our secure billing portal (using WHMCS) and our website, which is hosted on Amazon AWS servers. These may be located in various regions, but we prioritize secure environments.

If your data is transferred outside the European Economic Area (EEA)—for example, to payment processors or analytics tools in other countries—we ensure appropriate safeguards are in place. This includes using Standard Contractual Clauses (approved by the European Commission) or relying on adequacy decisions where available. We don’t voluntarily transfer data outside the EEA except as needed for the purposes above, and always with protections to keep it safe.

Our remote desktop servers are hosted in data centers in Germany and the Netherlands, so server logs and user files stay within the EU.

06. How Long Do We Keep Your Personal Data?

We keep your account data (excluding data on your RDP servers) only as long as necessary:

  • Active customer data: While your account is open and for up to 10 years after, to comply with legal requirements like potential law enforcement requests.
  • Other data: Marketing data is retained until you choose to unsubscribe. Analytics data collected via Microsoft Clarity is maintained in accordance with their retention policies: session recordings are stored for 30 days, while any labeled or favorited sessions are retained for up to 13 months.

After 10 years, you can contact us at support@europerdp.com to request deletion. We’ll delete or anonymize it unless we need to keep it for legal reasons.

07. Your Rights Regarding Your Personal Data

You have control over your data. Under GDPR and similar laws, you can:

  • Access: Ask for a copy of your data.
  • Rectify: Update inaccurate information.
  • Erase: Request deletion (the “right to be forgotten”) if there’s no reason for us to keep it.
  • Restrict: Limit how we use your data in certain cases.
  • Object: Say no to processing based on legitimate interests or for marketing.
  • Portability: Get your data in a usable format to transfer elsewhere.
  • Withdraw consent: If we’ve relied on your consent, you can change your mind anytime.

To exercise these rights, email us at support@europerdp.com. We’ll respond within one month (or sooner if possible) and won’t charge you unless your request is excessive.

08. Protecting Children

Our services are for adults only. You must be at least 18 years old to use Europe RDP. We don’t knowingly collect data from children under 16 (or 18 where required). If we learn we’ve collected such data, we’ll delete it immediately.

09. Security Measures

We take your data’s security seriously. Our entire website uses HTTPS encryption to protect information in transit. We also use access controls, firewalls, and regular updates to safeguard against unauthorized access. In the unlikely event of a data breach that risks your rights, we’ll notify you via email as soon as possible and report to authorities if required by law.

10. Cookies and Tracking

As mentioned, we use cookies for essential site functions and analytics via Microsoft Clarity. These include:

  • Essential cookies: Needed for login and security.
  • Analytics cookies: To track site performance and user behavior (e.g., pages visited, time spent).

You can control cookies through your browser settings.

11. Links to Other Sites and Our Terms of Service

This policy applies only to our site and services. If you click links to third-party sites (like payment processors), their policies apply. We also have a Terms of Service page that outlines our service rules—please review it alongside this policy.

12. Changes to This Policy

We may revise this policy from time to time to reflect changes in our practices, services, or applicable laws. The updated version will be posted here with the effective date indicated at the top of the page. It is your responsibility to review this policy periodically to stay informed of any updates.